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Welcome to Hikaye. By using our platform, you accept these terms of service. Please read them carefully before making a purchase.
Hikaye is a ticket sales platform that connects event organisers with audiences. We continuously work to deliver the best experience for our customers.
When you purchase tickets through Hikaye, you enter into a binding agreement. For ordinary event tickets, all prices are stated in the currency shown and include VAT, unless otherwise stated. Table bookings (see below) are priced separately: list prices for tables are shown excluding VAT and service fees, and the total you pay is shown at checkout including VAT and any applicable fees.
We accept various payment methods. All transactions are secured and encrypted.
As a general rule, you do not have the right of withdrawal on tickets for events, as they are time-limited. However, there may be special circumstances:
Your tickets are personal and may not be resold without permission.
Hikaye is not responsible for changes to events made by the organiser. We only facilitate ticket sales and are not responsible for the actual execution of the event.
We process your personal data in accordance with GDPR. Read more in our privacy policy.
A table is a distinct product type. You can purchase a table without buying separate event tickets. Entry and/or guest entitlements for the event are included in the table product for the number of guests defined by the organiser for that table and event (as shown on the product page and in your confirmation). That guest count is set in admin; it applies to the table you book.
Prices (excluding VAT and fees): When we show a table price, it is stated excluding VAT and payment or service fees, unless a specific offer explicitly states otherwise. The amount you are charged is always shown at checkout and includes VAT and any applicable fees in line with our payment flow.
Ten-minute reservation in checkout: When you add a table to your cart, that table is held for you for ten (10) minutes while you complete payment. If you do not complete checkout within those ten minutes, the reservation ends: the table may be booked by other customers, your checkout is considered expired, and you must add the table again if you still wish to purchase. You are not charged until the payment is successfully completed.
After purchase: You cannot change or cancel a completed table booking yourself. For changes, cancellation, or refunds, contact Hikaye (or the event organiser, as stated in your confirmation). Any refund, including refund via our payment provider, is handled in accordance with these terms and the conditions shown at the time of purchase, and may require contact with support.
Access at the door: Your table booking entitles the named number of guests to entry as defined for that booking, subject to the event's age rules, dress code, and door policy.
Do you have questions about our terms of service? Contact us at:
Hikaye reserves the right to change these terms of service without prior notice. Changes take effect upon publication on this page.